Terms & Conditions
Visit Eastbourne Tickets (VET)
By purchasing a ticket through this website or by using our Facebook account, you agree to these terms and conditions of sale.
All details of Events including, but not limited to, performance times, venue, ticket prices and seat availability are provided by the Event Organiser. The accuracy of all such information is at all times the responsibility of the Event Organiser.
Ticket Sales Process
The site will display the payment due for the seats specified which will include any booking fees or delivery fees (if applicable). You will then be asked to select your preferred method of Payment and having entered and submitted credit or debit card details, we will charge the card issuer the appropriate amount. On completion of the transaction, the chosen seats/allocation will be registered in your name and you will be sent confirmation of booking via email.
We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the "back" button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.
Payment for tickets sold are in British Pounds.
Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the seats purchased and a unique order reference number, which acts as your proof of payment and may be used by the Event Organiser as an eticket.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with our Customer Service Team on (01323 410611) whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.
Collection of Tickets
Tickets purchased over the phone or online can be collected from: Eastbourne Seafront Office, Eastbourne Tourist Information Centre, Seaford Information Centre, in advance during opening hours.
Posting of Tickets
Tickets are posted out within 24 hours of receiving an order and payment is completed.
Postage is charged at £4.80 per transaction. Tickets are sent out by Royal Mail 'Signed For', due to fire safety regulations at venues they cannot be replaced if lost. This means that they require a signature on receipt. If there is nobody at home when the Post Office call, you should find that they have left a card with instructions: check this carefully, but usually you will have seven days to collect your tickets from the delivery office.
Non-Delivery of Tickets
If you have not received your tickets by ten working days prior to the gig, please call us on the telephone (01323 410611) for advice. Don’t leave it until the last minute!
Sometimes (mistakes happen) the Post Office may attempt delivery but not leave a card. In this case your tickets are likely to be at the delivery office – give us a call first so we can check if they’ve been returned to us, and look up the reference number for you if not.
Customers purchasing from other outlets are advised to consult individual ticket policies
Lost & Stolen Tickets
We can't always replace your tickets, so treat them like cash and keep them in a safe place out of direct sunlight and moisture. Tickets are printed on heat sensitive paper, so any contact with high temperatures will turn them completely black and they won't be valid, so please keep this in mind. Don't attempt to laminate them!
Refunds & Exchanges
Except where We offer, at our absolute discretion, an applicable Ticket exchange or resale or refund facility, once you have purchased a ticket from Us you will not be entitled to exchange or to obtain a refund for that Ticket other than as described in this section.
If an Event or Show is cancelled, or rescheduled (subject to the below) or where there is a material change to the programme of an Event you may be entitled to a refund from the Venue or the Promoter. However, as a ticket agent VET has no control over the cancellation, rescheduling or making of material changes to any Event and so we will only be liable to refund you the price that you have paid for your Ticket if we have written permission from the Venue or Promoter.
If an Event is cancelled or rescheduled (including where an event is cancelled or rescheduled as a result of bad weather or other event outside of the control of the Venue or Promoter) or if there is a material change to an Event, we may be authorised by the event organiser or event promoter to issue refunds in which case we will use our reasonable endeavours to refund you the face value of the ticket (excluding any booking fee or service charges) as soon as reasonably practicable. If we are not authorised or otherwise unable to issue refunds directly, we will be able to provide you with information as to whom you should contact to seek a refund, but we are not liable to you for such refund if you are unable to obtain a refund from the applicable Venue or Promoter.
If you wish to claim a refund in any of the circumstances described above, You should notify Us as soon as possible and no later than 28 days after the applicable cancellation, rescheduling or material change. You must return any unused Ticket(s) to us before we are able to process any refund. If we are able to provide You with a refund, as described above, We will refund You the face value price of the Ticket (excluding any booking fees or service charges). Refunds will only be made to the person who originally purchased the Ticket(s) and, wherever possible, will be made using the same method as was used to purchase the Ticket(s) except, at our discretion, where payment was made by cash.
You can change your mind about Non-Ticketed Items purchased from us within 14 days of receiving our email confirmation accepting your order. You are entitled to a full refund should you wish to change your mind. Please contact us here.
[Nothing in this clause is intended to exclude or limit our liability to you where we fail to fulfil our obligations to you under this contract.]
Conditions of Admission
The management of the Venue reserve the right to refuse Ticket holders’ admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
smokers (save when in a designated smoking area) or use drugs or any illegal substances
fails, when required, to produce proof of identity or age
use mobile phones or messaging equipment which in the Venue’s opinion could constitute a nuisance to the rest of the audience.
You must comply with instructions and directions given by Venue staff and stewards.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
Concessions, Discounts and Special Offers
There may be concessions available from time to time for some events and shows. These will only be available when supported by proof of the entitlement.
Friends of the Bandstand discount is applied to the card holder's ticket only.
Redoubt Movie Club discount is applied to the card holder's ticket only.
Advance 'Early Bird' discounted tickets are available up to a time set by the Venue or Event Organiser.
We reserve the right to introduce special offers and discounts without notice. Tickets already purchased will not qualify for these offers.
Discounts and special offers apply to full price tickets.
Only one offer, discounts, membership discounts or concession can be used in each transaction, show or event. Offers, discounts, membership discounts or concessions can not be combined.
Discounts apply on concert tickets for groups of 15 or more if booking for the same concert at the same time.
Discounts are applied automatically at the time of booking, either online, over the phone or at the Bandstand Box Office.
Dogs may not be admitted to some venues or events (except registered assistance dogs) please check with the event organiser or venue.
If person who requires assistance to access or move around the venue or event then their Carer/Assistant may be entitled to a free ticket for this purpose. Carer tickets can not be ordered online, 01323 410611 or pop into the Seafront Office. proof of entitlement may be required.
Babies & Small Children
In the interests of all patrons, babies and small children (under 3 years old) may not be admitted to some performances.
Alcohol & Prohibited Items
Only alcohol that is purchased on the premises or at the venue may be consumed on the premises or at the venue. We reserve the right to search patrons and confiscate then destroy any alcohol bought or attempted to bring onto the premises or venue.
Glass or sharp implements are prohibited and will be confiscated.
Mobile phone must be switched off or switched to silence once events and performances have begun.
Latecomers may not be admitted until a suitable break in the performance, which may be the interval. There are no discounts offered for entering the venue for half or part of the performance.
Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.
If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
Please note that some seats may have restricted views.
Most venues or events are Non Smoking & Non Vaping.
Airshow Tickets (in addition to the above)
Tickets are not transferable
Tickets must be shown to enter the seating area and are required for re-entry.
Lost tickets will only be replaced on presentation of the original transaction receipt and reprints will be charged at 50p per ticket.
Refunds or exchanges will not be offered on seats for any reason, including inclement weather and cancellations or amendments to the flying program.
Chairs cannot be moved in any way.
The viewing area is open from 11am-5.30pm only.
Only registered assistance dogs are permitted into the seating area.
For the comfort of other ticket holders, please refrain from smoking in the seating areas.
Website Usage Terms and Conditions
The term 'Visit Eastbourne Tickets (VET)' or 'us' or 'we' refers to the owner of the website whose registered office is Eastbourne Borough Council, 1 Grove Road, Eastbourne, BN21 4TW. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.